Refund and Cancellation Policy

Last Updated: 20 October 2026

At Cherry InfoTech, we are committed to delivering professional technology solutions and maintaining transparent business relationships with our clients.

This Refund and Cancellation Policy explains how cancellation requests, refunds, project adjustments, and service-related payments are handled.

Because our services often involve customized development, consulting, software licensing, and resource allocation, refund eligibility depends on the nature of the service, the work completed, and the applicable agreement.

1. General Refund Policy

Refund requests are reviewed individually based on the services purchased, project progress, contractual commitments, and applicable legal requirements.

Any refund approved by Cherry InfoTech will be processed according to the relevant service agreement and this policy.

Nothing in this policy limits any mandatory rights available under applicable Qatar law.

2. Project Cancellation Before Work Begins

Clients may request cancellation of a project before development, implementation, consulting, or other agreed work has started.

Where no work has commenced and no non-refundable third-party costs have been incurred, payments may be eligible for a refund, subject to the applicable agreement.

Any administrative, planning, licensing, or other costs already incurred will be assessed and communicated to the client.

3. Cancellation After Project Commencement

For projects where work has already started, refund eligibility will be calculated based on:

• The amount of work completed.

• Resources and development hours allocated.

• Deliverables already provided.

• Third-party expenses and licensing commitments.

• The terms of the signed project agreement.

Payments attributable to completed work and properly incurred expenses may be non-refundable, subject to applicable law.

Any remaining refundable balance will be reviewed and communicated to the client.

4. Website and Mobile Application Development

Website development, mobile application development, custom software, and e-commerce projects are generally delivered through defined milestones.

If a project is cancelled after commencement, completed milestones and work already performed will be assessed.

Refunds for incomplete or undelivered portions may be considered according to the agreed scope, payment schedule, and applicable contract.

5. Software Licensing and Third-Party Subscriptions

Software licenses, cloud subscriptions, domain registrations, hosting packages, and third-party products may be subject to the respective provider’s cancellation and refund policies.

Where such purchases have already been activated or committed, refunds may be restricted by the provider’s terms.

Cherry InfoTech will communicate relevant third-party restrictions where applicable.

6. ERP, CRM, HRMS, and Enterprise Solutions

Enterprise software implementation and configuration services may include consultation, system setup, data migration, integrations, training, and deployment.

Refund eligibility depends on completed work, software licensing commitments, and the terms of the applicable project agreement.

7. Digital Marketing and Consulting Services

For digital marketing, SEO, consulting, and similar professional services, fees for services already delivered are generally non-refundable, subject to contractual terms and applicable law.

Any unused prepaid service periods will be reviewed according to the agreed service conditions.

Advertising platform charges and other third-party expenses are governed by the relevant provider’s policies.

8. Maintenance and Support Services

Cancellation of recurring maintenance or technical support services must follow the notice period specified in the relevant agreement.

Refunds for unused prepaid service periods, where applicable, will be determined according to the contract and relevant law.

9. Service Issues and Disputes

If a client believes that a service has not been delivered according to the agreed scope, the client should contact Cherry InfoTech with a description of the issue.

Our team will review the concern and seek an appropriate resolution, which may include corrections, additional support, service adjustments, or a refund where warranted.

10. How to Request a Refund

To submit a refund or cancellation request, please email [email protected] with the following information:

• Client or company name.

• Invoice number or project reference.

• Service or project name.

• Reason for the refund or cancellation request.

• Supporting documentation, where relevant.

Our team will review the request and communicate the next steps.

11. Refund Processing

Approved refunds will generally be issued through the original payment method where technically possible.

Processing times may vary depending on the payment provider, banking institution, and payment method.

Any applicable deductions will be explained to the client before the refund is finalized.

12. Changes to This Policy

Cherry InfoTech reserves the right to update this Refund and Cancellation Policy to reflect changes in our services, business operations, or legal requirements.

Updated versions will be published on our website.

Any changes affecting existing contractual commitments will be handled according to the relevant agreement and applicable law.

13. Contact Information

For refund requests, cancellations, or payment-related questions, please contact:

Cherry InfoTech

Website: https://cherry.qa/

Email: [email protected]

Phone: +974 5051 6334

Address: Building No. 268, Street 280, Zone 55, Aspire Zone, Doha, Qatar, PO Box 82706.